Refund policy

Refund Policy — Ettovi Candle Company

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ettovicandlecompany.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@ettovicandlecompany.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Candles, wax melts, and fragrance products are returnable within 30 days provided they are unused and in their original packaging. Any candle that shows signs of having been lit — including a burned wick, wax melt pool, or soot marks — will not be accepted for return or refund.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit As an alternative to a refund, we are happy to issue a store credit note to your account for the value of your return. Store credit can be used against any future order and does not expire. If you would prefer store credit in lieu of a refund, simply let us know when contacting us to arrange your return.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@ettovicandlecompany.com.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason (the "withdrawal period"). The withdrawal period expires 14 days from the day on which you, or a third party nominated by you, takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. a letter sent by post or email) to:

Ettovi Candle Company Email: info@ettovicandlecompany.com

You may use the model withdrawal form below, but it is not obligatory.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we receive your returned goods. We will use the same payment method you used for the original transaction.

You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You bear the direct cost of returning the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Goods that are liable to deteriorate or expire rapidly
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (this includes candles, wax melts, and fragrance products that have been opened or used)

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Ettovi Candle Company, info@ettovicandlecompany.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

  • Ordered on ()/received on ():
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.